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Patients
and Visitors
Visitation
Guidelines
In the interest of supporting patient recovery, rest, and privacy,
visitors are generally limited to two per patient at any one time.
Visitors are asked to be considerate of the patient's condition
in the length of their visit. The patient will enjoy a visit more
when he or she is fully recovered. Visitors are also asked to
be considerate of other patients. When a physician comes to the
bedside to provide professional services, visitors are respectfully
requested to leave the room.
Children under 5 years of age may not visit in the hospital except
by special permission.
On the day of surgery,
members of the immediate family may visit in all patient units prior to
scheduled visiting hours unless the physician deems otherwise.
Visiting Hours
| Private
Rooms |
10
a.m. to 8 p.m. |
| Semi-private
Rooms |
10 a.m. to 8 p.m. |
Exceptions
- Pediatrics Patients
Parents may visit their children from 10 a.m. to 8 p.m. They may also visit
throughout the day and night. The only restriction is that only one
parent or designee may stay overnight.
- Maternity
Unit
Fathers may visit anytime. Other visitors — including siblings,
adults, and children over age 5 — may visit from 10 a.m. to 8 p.m.
- Critical Care Unit
Immediate family may visit from 10 a.m. to 8 p.m. Only two members of the family are permitted at the bedside
during the visiting time.
- Transitional Care
Centers
Family and friends may visit from 10 a.m. to 8 p.m.
- Inpatient
Rehabilitation Unit
Family and friends may visit from 10 a.m. to 8 p.m.
These hours
may be altered and/or adjusted to meet the needs of each individual
patient and his or her family members.
Patient
Satisfaction
UPMC prides itself on providing quality care to patients. All UPMC hospitals are accredited by the Joint Commission (formerly called Joint Commission on Accreditation of Healthcare Organizations, or JCAHO). If the patient believes his or her concerns about care or safety have not been addressed by the hospital, the patient also may contact the Joint Commission’s Office of Quality Monitoring by phone at 1-800-994-6610 or by e-mail at complaint@jointcommission.org.
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